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Refund Policy

In accordance with distance selling regulations we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your original order information such as name, address and email address.

Due to the nature of the products being sweets and confectionary, Project Pick n Mix Limited cannot be responsible for items that lose their texture, shape or taste due to the environments they have been exposed to during delivery.

Rest assured all items leave our premises in their perfect condition and therefore returns due to these reasons will not be accepted. If you order chocolate during the summer is it likely to lose shape and possibly melt and hence it is recommended that you put this in the fridge for a few hours until the chocolate has hardened. This may affect the enjoyability and/or shape of the chocolate.

To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

You can find our returns policy by CLICKING HERE

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