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Shipping Policy

My order hasn't arrived - 2021 Festive Period

We are sorry to hear your order has not arrived. 

Currently all courier services are experiencing delays. We have seen all excuses, covid-19, Brexit, Sickness and we understand your disappointment. 

All delivery times are estimates based on the couriers service level. We only guarantee delivery if you have purchased a next day service.

If you are waiting for an order and it is late, drop us a message and we can check to make sure its on its way, we are also more than happy to provide you with proof of postage. 

Please note: Orders are only classed as missing after 14 working days after postage. 

FREE shipping on all orders over £30* (ends 31/01/2022)

Please allow up to 3 working days for your order to be processed before it is passed to the courier. 

However, we do aim to process orders within 1-working-day. Orders placed after 1pm Friday will be processed on the following Monday (unless Bank Holiday).

Delivery costs include Postage and Packaging and are dependent on the weight of your order and location.

One delivery address per order.

Please ensure all delivery details are correct when placing your order. We cannot accept responsibility for delivery location if the details entered are incorrect.

UK Mainland Delivery 

Orders are shipped via a number of delivery providers. We do this to ensure we keep our prices as low as possible for you.

Deliveries are usually Monday to Saturday ONLY (No deliveries on Sundays, or Bank Holidays). 

Fridays orders dispatched on standard delivery will usually arrive the following by Wednesday.

Orders less than 5kg:
Royal Mail 2nd Class/Hermes/InPost (non tracked)
Delivery for orders over £50 excluding delivery.

UK Highlands, Northern Ireland, Offshore & Channel Islands

Please note: Your delivery may be subject to extended delivery times in these areas. 

Orders less than 2kg:

£5.25 (non tracked)

Orders over 2kg:

£11.00 (non tracked)

Late or Missed Deliveries

If you have paid for an express guaranteed delivery and your package does not arrive within the stipulated time frame, you may be entitled to a refund on your shipping. We do not refund shipping if there was an attempted delivery and you were not at the delivery address to receive the delivery.  

Standard shipping does not come with a delivery guarantee. Our Shipping service endeavour to deliver within the stated time frame, however, during busy periods and more recently Covid-19 deliveries can be late. We do not accept liability if your parcel is late due to an attempted delivery and you were not at the delivery address to receive the delivery.

If you have any questions about shipping please contact us 

20% OFF Store wide CODE: January22 - Plus FREE Standard Delivery When You Spend £30* (UK Only, T&C Apply)
FREE STD Delivery - Spend £30* (UK Only, T&C Apply)