FREE Christmas DELIVERY ON ORDERS OF £20+
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FAQ

We promise we’re not sitting back and eating sweets! We’re working hard to improve this page for you.

Any questions you send us, that will be useful for our customers will be added on our FAQ, so please don’t be shy…..ask away!

Allergen Information

We take allergies very seriously. Many of our products contain a substance that will cause an allergen to someone.

No one knows your allergies better than you! To make it easy for you to look at the products you are buying, we have created individual item for each of our pick and mix bag items.

Each individual item has a list of ingredients and nutritional information where supplied by the manufacturer.

Allergen information can be found in our individual products here

IF IN DOUBT ABOUT ALLERGENS IN OUR PRODUCTS: PLEASE CONTACT US BEFORE CONSUMING OUR PRODUCTS. 

Delivery

FREE shipping on all orders over £50*

Please allow up to 3 working days for your order to be processed before it is passed to the courier.

However, we do aim to process orders within 1-working-day. Orders placed after 1pm Friday will be processed on the following Monday (unless Bank Holiday).

Delivery costs include Postage and Packaging and are dependent on the weight of your order and location.

One delivery address per order.

Please ensure all delivery details are correct when placing your order. We cannot accept responsibility for delivery location if the details entered are incorrect.

UK Mainland Delivery 

Orders are shipped via a number of delivery providers. We do this to ensure we keep our prices as low as possible for you.

Deliveries are usually Monday to Saturday ONLY (No deliveries on Sundays, or Bank Holidays). Fridays orders dispatched on standard delivery will usually arrive the following by Wednesday.

Orders less than 5kg:

Royal Mail 2nd Class/Hermes/InPost (non tracked)

Delivery for orders over £50 excluding delivery:

FREE DELIVERY!!

UK Highlands, Northern Ireland, Offshore & Channel Islands

Please note: Your delivery may be subject to extended delivery times in these areas. 

Orders less than 2kg:

£5.25 (non tracked)

Orders over 2kg:

£11.00 (non tracked)

If you have any questions about shipping please contact us 

Sign up to our mailing list to keep up to date date on our progress.

You will receive an automatic electronic receipt by email at the time you complete your order.

Discounts and Offers

We use a range of offers and promotions to give you that extra special experience.

You will find a range of special offers on Project Pick N Mix, these include:

Limited-time special offers, One-Time Offers and Offers available for a specific number of purchases of the product.

We recommend checking the expiry date, quantity available and terms and conditions of any offer you see on our platforms to ensure you dont miss out!

Some of our offers are automatically discounted and others you will require a discount code.

Yes, we offer Blue Light Card holders discounts which are available via the blue light App or Website.

To view our Blue Light Discounts Click HERE

We are currently working with a number of online providers to develop an automatic student discount portal.

If you are a student and would like a discount, drop us a message with your Uni email, student ID number, university name and we will send you a 10% off discount code.

MESSAGE US HERE 

Of course! we want to offer the best service and prices, we accept large orders for corporate partners.

CLICK HERE to send us a message and tell us all about what your planning.

Payment Options

Credit and Debit Card

We accept all Major Credit and Debit Cards via our secure payment servers, giving you peace of mind that your payment details are safe.

We accept Visa, Mastercard, AMEX, Visa electron and many others.

credit card logos

We accept Apple Pay & Google Pay on most devices.

Pay later with Klarna.

klarna logo

Millions of savvy shoppers have already chosen Klarna when shopping. Buy and pay in full up to 30 days later, or split the cost into 3 interest-free monthly instalments.*

Pay in 3 instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

Pay up to 30 days later

No interest. No fees. No impact to your credit score.

Please spend responsibly.

Missed payments may affect your ability to use Klarna in the future. Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Pay Later with Clearpay

clearpay

Pay over 6 weeks—no fees, no surprises. You’ll love it.

Step 1

Split your purchase into 4 instalments

Step 2

No fees when you pay on time

Choose Clearpay as your checkout payment method when it’s time. Always zero interest, never additional fees when you pay on time.

Step 3

Enjoy instant approval decision

Instantly create your account and finish the purchase with ease. You’ll know if you’re approved instantly and your order will ship as usual.

Pay Later with Laybuy

Laybuy

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Always interest-free.

Account set-up is a breeze.

No hidden fees. Interest? Never.

Get it now. Pay over 6 weeks.

Pay Later with Splitit

Pay Later with Splitit

Pay over time the easy way.

Splitit lets you use your existing credit to turn your payment into smaller instalments over time — with no interest, application, or fees.

Unlike other buy-now-pay-later plans, Splitit isn’t new financing. Splitit lets you use your existing credit without paying interest, so you don’t need to carry new debt.

Higher customer approval rating:

85% of customers would use Splitit again.

Product Questions

Unfortunately, this batch of Irn Bru 1901 750ml glass bottles does not come with a tin.

It's just the glass bottle and lots of bubble wrap!!

You can Irn Bru 1901 750ml glass bottles here 

We are unable to accept liability over heat related chocolate issues.

You can select individual pick n mix sweets on our mixups section of our website CLICK HERE for all those amazing sweets

Generally our pick n mix products come in to us with at least one year, however, as our pick n mix range is so vast, so are the expiry dates. We recommend consuming within 4 weeks of delivery.

INTERNAL SHARING:

I asked our warehouse manager to provide the answer to this question, his reply: How long is a piece of string? There all in date, they don't stay on the shelf long enough not to be!

Returns

In accordance with distance selling regulations we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your original order information such as name, address and email address.

Due to the nature of the products being sweets and confectionary, Project Pick n Mix Limited cannot be responsible for items that lose their texture, shape or taste due to the environments they have been exposed to during delivery.

Rest assured all items leave our premises in their perfect condition and therefore returns due to these reasons will not be accepted. If you order chocolate during the summer is it likely to lose shape and possibly melt and hence it is recommended that you put this in the fridge for a few hours until the chocolate has hardened. This may affect the enjoyability and/or shape of the chocolate.

To start a return, you can contact us at hello@projectpicknmix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@projectpicknmix.com.

You can find our returns policy by CLICKING HERE

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

By law certain type of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalised items).

However we are still happy to accept returns on items that are incorrect, defective or damaged. When you email hello@projectpicknmix.com, one of our advisors will evaluate your return information and explain what we can do for you.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards and discontinued items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Ways To Order

Yes, we have apps available on the App Store and Google Play.

If you cant find what your looking for, you can complete the form below and ask us any questions you have.

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