Pick n Mix Help and FAQ

We promise we’re not sitting back and eating sweets! We’re working hard to improve this page for you.

Any questions you send us, that will be useful for our customers will be added on our FAQ, so please don’t be shy…..ask away!

Allergen Information

We take allergies very seriously. Many of our products contain a substance that will cause an allergen to someone.

No one knows your allergies better than you! To make it easy for you to look at the products you are buying, we have created individual item for each of our pick and mix bag items.

Each individual item has a list of ingredients and nutritional information where supplied by the manufacturer.

Allergen information can be found in our individual products here

IF IN DOUBT ABOUT ALLERGENS IN OUR PRODUCTS: PLEASE CONTACT US BEFORE CONSUMING OUR PRODUCTS.

Delivery

My order has not arrived

We are sorry to hear your order has not arrived.

Currently all courier services are experiencing delays. We have seen all excuses, covid-19, Brexit, Sickness and we understand your disappointment.

All delivery times are estimates based on the couriers service level. We only guarantee delivery if you have purchased a next day service.

If you are waiting for an order and it is late, drop us a message and we can check to make sure its on its way, we are also more than happy to provide you with proof of postage.

If you have paid for an express guaranteed delivery and your package does not arrive within the stipulated time frame, you may be entitled to a refund on your shipping. We do not refund shipping if there was an attempted delivery and you were not at the delivery address to receive the delivery.

Standard shipping does not come with a delivery guarantee it is estimated to take 3-4 working days, however, this is not guaranteed. Our Shipping service endeavour to deliver within the stated time frame, however, during busy periods and more recently Covid-19 deliveries can be late. We do not accept liability if your parcel is late due to an attempted delivery and you were not at the delivery address to receive the delivery.

Please note: Orders are only classed as missing after 14 working days after postage.

Delivery / Shipping Information

FREE shipping on all orders over £30*

Please allow up to 3 working days for your order to be processed before it is passed to the courier.

However, we do aim to process orders within 1-working-day. Orders placed after 1pm Friday will be processed on the following Monday (unless Bank Holiday).

Delivery costs include Postage and Packaging and are dependent on the weight of your order and location.

One delivery address per order.

Please ensure all delivery details are correct when placing your order. We cannot accept responsibility for delivery location if the details entered are incorrect.

UK Mainland Delivery

Orders are shipped via a number of delivery providers. We do this to ensure we keep our prices as low as possible for you.

Deliveries are usually Monday to Saturday ONLY (No deliveries on Sundays, or Bank Holidays). Fridays orders dispatched on standard delivery will usually arrive the following by Wednesday.

Orders less than 5kg:

Royal Mail 2nd Class/Hermes/InPost (non tracked)

Delivery for orders over £30 excluding delivery:

FREE DELIVERY!!

UK Highlands, Northern Ireland, Offshore & Channel Islands

Please note: Your delivery may be subject to extended delivery times in these areas.

Orders less than 2kg:

£5.25 (non tracked)

Orders over 2kg:

£11.00 (non tracked)

International Delivery

International delivery times vary massively depending on where you are in the world. The international economy delivery is usually around 7-14 working days. If your order is time critical, you should contact us before ordering as we are unable to guarantee a timeframe on our international economy shipping.

Late Delivery

Standard shipping does not come with a delivery guarantee. Our Shipping service endeavour to deliver within the stated time frame, however, during busy periods and more recently Covid-19 deliveries can be late. We do not accept liability if your parcel is late due to an attempted delivery and you were not at the delivery address to receive the delivery.

If you have any questions about shipping please contact us

Can I order multiple items to different addresses in a single order?

This is something our web developers have are working on, its not going so sweet right now and is a sticky challenge!

Until then if you would like different items to go to different addresses, your orders need to be placed separately.

Can I add a note or gift message to my order?

Yes, at checkout you can add notes to your order.

Any notes added at checkout will be printed on the delivery note, so if you wanted to leave a message for the recipient it will be printed on the bottom of the delivery note.

Is there a receipt or invoice included in the delivery box?

Now then! Sending gifts with the invoice prices included would be silly…..

Our pick n mix orders are sent with a smile and a delivery note with details of what is inside the parcel.

You will receive an automatic electronic receipt by email at the time you complete your order.

Discounts and Offers

Special Offers

We use a range of offers and promotions to give you that extra special experience.

You will find a range of special offers on Project Pick N Mix, these include:

Limited-time special offers, One-Time Offers and Offers available for a specific number of purchases of the product.

We recommend checking the expiry date, quantity available and terms and conditions of any offer you see on our platforms to ensure you don’t miss out!

Some of our offers are automatically discounted and others you will require a discount code.

Blue Light Card Discounts

Yes, we offer Blue Light Card holders discounts which are available via the blue light App or Website.

To view our Blue Light Discounts Click HERE

Student Discount

We are currently working with a number of online providers to develop an automatic student discount portal.

If you are a student and would like a discount, drop us a message with your Uni email, student ID number, university name and we will send you a 10% off discount code.

MESSAGE US HERE

Discounts for large orders

Of course! we want to offer the best service and prices, we accept large orders for corporate partners.

CLICK HERE to send us a message and tell us all about what your planning.

Do you wholesale for retail stores?

Yes, we currently work with a number of small retailers who sell our products.

If you are interested in selling our products, please get in touch CLICK HERE to send us a message and tell us all about your business.

Payment Options

Credit and Debit Cards

We accept all Major Credit and Debit Cards via our secure payment servers, giving you peace of mind that your payment details are safe.

We accept Apple Pay & Google Pay on most devices.

We accept Visa, Mastercard, AMEX, Visa electron and many others.

visa mastercard amex mistro electron payment cards accepted

Paypal

Payment methods accepted:

PayPal and Venmo
Debit and credit cards
Alternative payment methods
Pay later options, including short-term payments and PayPal Credit

Buy now, pay later with Pay in 4

Want something now but the sale ends before payday?

Choose Pay in 4 at checkout with millions of online stores and split the cost into 4 interest-free payments.

Pay later with Klarna

Pay later with Klarna.

Millions of savvy shoppers have already chosen Klarna when shopping. Buy and pay in full up to 30 days later, or split the cost into 3 interest-free monthly instalments.*

Pay in 3 instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

Pay up to 30 days later

No interest. No fees. No impact to your credit score.

Please spend responsibly.

Missed payments may affect your ability to use Klarna in the future.

Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Pay Later with Clearpay

Pay over 6 weeks—no fees, no surprises. You’ll love it.

Step 1

Split your purchase into 4 instalments

Step 2

No fees when you pay on time

Choose Clearpay as your checkout payment method when it’s time. Always zero interest, never additional fees when you pay on time.

Step 3

Enjoy instant approval decision

Instantly create your account and finish the purchase with ease.

You’ll know if you’re approved instantly and your order will ship as usual.

Pay Later with Laybuy

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments.

Always interest-free.

Account set-up is a breeze.

No hidden fees. Interest? Never.

Get it now. Pay over 6 weeks.

Pay Later with Splitit

Pay over time the easy way.

Splitit lets you use your existing credit to turn your payment into smaller instalments over time — with no interest, application, or fees.

Unlike other buy-now-pay-later plans, Splitit isn’t new financing. Splitit lets you use your existing credit without paying interest, so you don’t need to carry new debt.

Higher customer approval rating:

85% of customers would use Splitit again.

Product Questions

How do you protect your product security and quality control?

We take great pride in our products and we care about your experience!

Our pick n mix products are heat sealed in our factory for freshness and quality control.

We also use a hidden security seal on the packaging to ensure it has not been tampered with.

Does the Irn Bru 1901 750ml special edition glass bottle come in a tin?

Unfortunately, this batch of Irn Bru 1901 750ml glass bottles does not come with a tin.

It’s just the glass bottle and lots of bubble wrap!!

You can Irn Bru 1901 750ml glass bottles here

Ordering chocolate - Is it a good idea?

We get asked this question a lot! Its difficult to answer in the UK!

In the summer months (if we are lucky enough to have hot weather), we are unable to control how cool your delivery will be keep in transit.

We are unable to accept liability over heat related chocolate issues at any time of the year.

Can I order one type f sweet in a pouch?

Yes of course you can!

You can select individual pick n mix sweets on our mixups section of our website CLICK HERE for all those amazing sweets.

What is the best before date on your sweets?

We hold a huge range of amazing products and they come and go like London Tubes.

Generally our pick n mix products come in to us with at least one year, however, as our pick n mix range is so vast, so are the expiry dates. We recommend consuming within 4 weeks of delivery.

INTERNAL SHARING:

I asked our warehouse manager to provide the answer to this question, his reply: How long is a piece of string? There all in date, they don’t stay on the shelf long enough not to be!

Returns

Terms and Conditions

Terms and Conditions apply to the use and purchase of our website and mobile apps.

By using our services and purchasing products you agree to our Terms and Conditions.

To view our full Terms and Conditions CLICK HERE

To view our full Terms of Service CLICK HERE

Gift Cards Terms and Conditions

Gift Card Terms and Conditions Snapshot:

Gift cards have no additional processing fees.
Must be used in full in one transaction.
Only redeemable online.
Expires 12 months from date of purchase.

For gift card full terms and conditions CLICK HERE

SPIN IT to win Game Terms and Conditions

There are a number of terms and conditions that govern our SPIN TO WIN Game.

Protecting Children

It is against the law for those under the age of 18 to gamble. Our website is designed for adults and our apps are both rated 17+

If you have concerns about children using our competition please CLICK HERE to contact us.

Helping Friends and Family

If you are concerned about the gambling activities of a family member or friend, you should help them get the support they need.

At Project Pick n Mix we take gambling very seriously thats why we only allow one spin per 24 hours. After all its a bit of fun and you might even win a discount, or even a freebie!

CLICK HERE to view our SPIN TO WIN Game Terms & Conditions Policy

Ways To Order

Do you have a mobile App?

Yes, we have apps available on the App Store and Google Play.

Do you have stores?

No, we are online only. We do have a number of smaller companies who stock our products.

Can I collect?

Unfortunately due to the nature of our operations we only offer an online to door service.